Release For Severely Matted Pets

We put our best efforts to protect your pet’s skin and coat while removing the hair on a matted pet. The safety and comfort of your pet is our top priority. However, a pet’s coat that has not been attended to for a long period of time may become extremely sensitive and incur clipper marks, abrasions, rashes, nicks, itchiness, or redness. Shaving extremely matted ears might also encourage head shaking causing contusions or bumps. You, as the owner, agree to in no way hold Groom & Go, Corp. responsible for any problems resulting from the grooming of your matted pet. Additional charges in addition of regular grooming fees apply to dogs that are extremely matted.

Refusing Service

GROOM AND GO, CORP. reserves the right to refuse service on a pet if we feel that they will be best served in a veterinary facility. In the grooming process, every effort is made to make your pet as comfortable as possible. We do not muzzle or restrain your pet unless absolutely necessary. We reserve the right to refuse service on aggressive animals. If your pet is misbehaving during the grooming process, we have full discretion to stop the grooming service.

Fleas/Ticks

If your pet has an infestation of fleas and or ticks, you will be charged an additional fee for parasite control. We thoroughly disinfect our vans between clients to ensure contamination does not occur.

Payment of Services/Bounced Check Fee

Payment is due on the day the service is performed. We accept the following types of payments: cash, check, and credit cards. Any special requests must be made in advance. If a check gets returned to us for any reason, an additional fee of $35.00 will be charged to cover additional charges incurred by us, and future payments must be made in cash only.

Appointments/No access fee

There will be a mandatory $20.00 charge if we arrive to a your appointment and your pet is not available to groom. Our services are scheduled by appointment only. If for any reason
you need to cancel your appointment, you must do so 24 hours in advance. To ensure that we are available on your desired date, we ask that you book your next visit the day after we groom your pet. Regardless of whether you are a regular client, without reserving a spot, we cannot guarantee an appointment for your next visit.

Complaints Procedures/Unresolved Issues

If you are not 100% completely satisfied with our grooming services, please contact us within 24 hours of the service and we will do our best to resolve the matter.

Emergency Medical Treatment Authorization

Working with animals is never predictable, and if a situation should arise where we feel veterinary attention is needed, you hereby authorize any medical treatment that may be necessary at the time to ensure your pet’s safety.

Photograph and Video Release

By using our services, you hereby release any photos we may take of your pet for advertisement on our website, social media pages, and/or brochures.